RETURNS & REFUND POLICY

Effective Date: October 28, 2026

At AllSkid, we take pride in designing and manufacturing innovative products for professionals in the pipe inspection, cleaning, and trenchless technology industries.

As a small, independent manufacturer, many of our products are manufactured or assembled specifically to fulfill customer orders. Each order represents an investment in materials, production time, and quality control.

For this reason, we maintain a limited returns and refunds policy while remaining committed to product quality and customer satisfaction.

1. Made-to-Order Products

AllSkid products are manufactured or assembled according to our production schedule and customer demand.

All sales are generally considered final once production has begun, except where returns, cancellations, or refunds are required by applicable law or expressly authorized by AllSkid.

We encourage customers to carefully review product specifications, dimensions, and compatibility requirements before completing a purchase.

2. Order Cancellations

Customers may request cancellation before production begins.

Cancellation requests must be submitted as soon as possible through our website’s Contact page.

If production has not begun, we will generally approve cancellation and issue a refund.

Once production begins, discretionary cancellation requests may be declined.

This policy does not limit cancellation or refund rights arising from shipping delays or other circumstances covered by applicable law.

3. Returns and Exchanges

Because our products are manufactured or assembled to meet order demand, AllSkid does not generally accept returns or exchanges for:

• Changes of mind or buyer’s remorse.

• Incorrect product or size selection by the customer.

• Equipment incompatibility where accurate product specifications were provided.

• Products that have been installed, used, modified, or damaged after delivery.

• Products showing excessive wear, contamination, or evidence of improper use.

Exceptions may be considered at AllSkid’s discretion.

Any discretionary return must receive written authorization before the product is shipped back.

Unauthorized returns may be refused, subject to applicable law.

4. Defective or Incorrect Products

We stand behind the quality and workmanship of our products.

If you receive a product that is defective, damaged upon arrival, or materially different from what you ordered, please contact us promptly.

We recommend contacting us within seven (7) calendar days of delivery to help us investigate and resolve the issue efficiently.

Please include:

• Your order number.

• A description of the issue.

• Photographs of the product, when available.

• Photographs of damaged packaging, if applicable.

We will review the issue and determine an appropriate resolution, which may include repair, replacement, or refund.

The recommended seven-day reporting period does not limit any warranty rights or statutory remedies that apply beyond that period.

5. Product Compatibility

AllSkid products are designed to accommodate a range of equipment configurations and pipe applications.

However, customers are responsible for verifying compatibility with their specific equipment and intended use.

Incompatibility resulting from incorrect customer measurements, improper installation, or unsuitable applications does not ordinarily qualify for a discretionary refund.

If you are uncertain about compatibility, we encourage you to contact us before purchasing.

6. Used or Contaminated Products

Products used in sewer lines, drainage systems, industrial piping, or other potentially contaminated environments may present health and safety concerns.

AllSkid generally does not accept discretionary returns of products that have been exposed to sewage, hazardous materials, chemicals, or other contaminants.

If a potentially contaminated product requires inspection due to a defect or other legally protected claim, please contact us before shipping it.

We will provide instructions for safe handling, cleaning, inspection, or an alternative resolution as appropriate.

Do not send contaminated products without prior authorization.

7. Return Shipping Costs

For discretionary returns approved by AllSkid, customers are generally responsible for return shipping costs unless otherwise agreed in writing.

Original shipping charges are generally nonrefundable for discretionary returns.

Where a return is required because of a defective product, incorrect fulfillment, or another circumstance covered by applicable law, shipping costs and remedies will be handled in accordance with those requirements.

8. Refund Processing

Approved refunds will generally be issued to the original payment method.

Processing times may vary depending on the payment provider or financial institution.

Refunds required by applicable law will be issued within the legally required time.

9. Delayed or Unfulfilled Orders

If AllSkid cannot ship an order within the stated shipping timeframe, we will notify the customer and provide applicable options regarding revised shipment dates, cancellation, and refunds.

Where required by law, customers may decline a shipping delay and receive a prompt refund.

If no shipping timeframe was stated, applicable federal shipment rules will govern.

10. International Orders

International orders are subject to this policy, together with any mandatory consumer protection laws applicable in the customer’s jurisdiction.

Customers may be responsible for return shipping costs, customs charges, and other fees associated with discretionary returns.

Some jurisdictions provide additional rights to cancel online purchases or return products.

Where such rights apply, they take precedence over conflicting provisions of this policy.

11. Exceptions and Customer Support

We understand that unexpected situations arise.

Although our made-to-order manufacturing process limits our ability to accept discretionary returns, we value our customers and are committed to addressing legitimate product concerns fairly.

We may consider exceptions on a case-by-case basis without creating an obligation to approve similar requests in the future.

12. Contact Information

For questions regarding an order, cancellation, return, or refund, please contact us through our website’s Contact page.

AllSkid LLC

Georgia, United States

Website: www.allskidusa.com

Thank you for supporting independent manufacturing and consumer-driven innovation.